10 Tips to Prolong Lamp Life from Pureland Supply

Projector lamps are most important to your projector. Prolong their life with these tips.

1.  Handle the Projector Lamp with gloves. Oils and deposits from hands and fingers can cause hot spots on face of the Projector Lamp, which may result in premature Lamp failure.  Gloves also insure against any smudges that could get on the glass lenses or the projector or the lamp itself.
2.  Operate your projector in a clean, cool, and well ventilated area. A dust free environment would be ideal.  It may be advantageous to look into a ventilation system or air filtration system in the area that the projector will be operating in.
3.  Keep the projector air filters and air vents clean. Clogged filters/vents will not remove heat effectively. This can cause the projector to overheat with an early lamp failure.  During routine maintenance it is recommended to vacuum any loose debris and dust from the projector.  You can also get a can of sealed air to blast out any small particles and dust from the air vents and filter.
4.  Do not place anything on top of the projector or in front of the intake or exhaust vents. This will cause the projector lamp to overheat and fail. Refer to your manual for safe placement of the projector and the accessories.  The vents should be operating in an unrestricted environment that has strong air circulation.
5.  If the projector is built into a compartment, wall, ceiling, or shelf mount, the minimum distance requirement is usually at least 2 feet.  This allows enough space to dissipate any heat that will build up.  Refer to your owner’s manual for specific recommendations.
6.  When you replace the projector lamp make sure the new housing is seated completely and securely. Pureland Supply continually gets phone calls and inquiries from customers that think they have a defective lamp when in actuality they simply didn’t push the lamp in far enough.  Pay attention to the old lamp. Re-install and remove the old lamp a few times to get familiar with the how it fit into your projector. When you install the new lamp you can seat it firmly but without too much pressure.  Use the screws to tighten the lamp into its final position.
7.  Hot Projector Lamps are fragile. Do not move or shake the projector until the Projector Lamp has completely cooled. Shock and vibration applied to hot projector lamps may cause the lamp to break or shorten its effective lifespan.  It is recommended that after operation you let the lamp cool at least an hour before handling the projector or lamp.
8.  Do not unplug the projector until the Lamp has properly cooled. After the projector has been shut off, the fan will remain on for a period. This is required for proper cooling of the lamp.  If the lamp is not cooled properly it will cause the life of the lamp to be shortened drastically.  This is a critical point where many people unplug their projector during use in order to turn it off.  By doing this the lamp is extremely hot and has no air circulation resulting in damage or shortened life of the lamp.
9.  Do not turn the projector on and off frequently during presentations. Each time the projector is switched on, the inrush of power causes stress on the Projector Lamp as does the thermal cycles (heating cooling). Try to minimize your on/ off cycles by not frequently turning on and off. If you are not using the unit for less than 30minutes, use a screen saver or video mute option that some models offer.
10.   Wait until the fans stop running before attempting to turn a projector back on after use. Forcing the Projector Lamp to start before it is adequately cool will cause a thermal and electrical shock to the bulb causing the life to be shortened.
It is recommended that you have your projector serviced and maintained approximately every 2 years.
Preferably have the projector cleaned for dust buildup seasonally.
Insist on high quality projector lamps with the original manufacturer’s bulb inside (Made by Philips, Ushio, Phoenix, or Osram).  All lamps are available for sale at PurelandSupply
Call or Visit Pureland Supply at 1-800-664-6671 to get additional information on any type of Projector Lamp.
Pureland Supply
210 Gale Lane
Kennett Square PA  19348
Phone: 800-664-6671

Fax: 888-880-8874

What to Do if Your Lamp Stops Working…

…or if your new lamp does not work read these to see if they can help you.

I installed my lamp and now it won’t turn on. Do I have a defective lamp?


There are a few things to check before contacting customer service that may rectify the situation.

·         Make sure your projector is plugged back in.
·         Is the lamp cover fully secured back into place? The projector will not turn on unless it recognizes this access door is closed.
·         It is always best to unplug the unit when replacing the lamp, so make sure it’s properly plugged into a good power outlet. Maybe unplug and re-plug in the projector to be sure.
My projector is plugged in, but I still am not getting light!


     Listen to the projector when you turn it on.  You should hear the exhaust fans after you press the power button for at least a few minutes while the unit tries to start the lamp.  If you do not hear the fans, it could be an indication that the lamp is not seated properly or the lamp access cover is not secure.  Remove and re-install the lamp and carefully replace the lamp cover.  If you still cannot hear any fans, check your power cord and then check to see if there are indicator lights flashing on the projector.
   If you can hear the fans running and there is still no picture, check for any flashing/solid indicator lights on the projector. These lights are how the unit tells us what is going on within the projector, and has a corresponding reference in the owner’s manual.
  Every projector has an owner’s manual available on line for free.  Check the flashing indicator lights against the description in the owner’s manual.  If the description points to a failed lamp, please contact our Customer Service for further assistance.

My lamp is projecting a picture, but I have a message telling me to replace the lamp.  This is a new lamp, why is it saying that?

     Most Projectors have a Lamp Hour Counter or Lamp Timer to keep track of lamp usage.  The units are designed to warn you when the lamp is approaching the end of its life.  When a new lamp is installed, you must manually reset the timer or the projector will not know the lamp has been changed and will count an incorrect amount of hours.  This also means that if you prematurely reset the timer, you will not have a proper hour count on the replacement lamp once installed.  Some projectors will turn off completely and need to be manually reset before they will turn on if the lamp hours are exceeded beyond the factory settings.
– It is always a good idea to check the manual and reset the timer as instructed.

My projector is much dimmer than I would expect with a new bulb. Do I need to send it back?


     Check to make sure the bulb is installed flush with the front of the housing.  It should sit exactly as the old bulb and must be installed the same way or the light will not illuminate the image correctly. Should the bulb be slightly off center, or not aligned correctly the image can be dim, and you will need to contact PurelandSupply for a Return Authorization (RA) Form.

My projector turns on for a few minutes and turns off after installing the new lamp.

     While this could be a defective lamp, it is common for many Projectors to turn themselves off when there is another issue.  Many times the fans will be dusty and not spin correctly.  That will cause the projector to shut down.  Try cleaning the projector with a vacuum to make sure as much dust and dirt is cleaned up as possible.

I installed the lamp and my projector is telling me that it is getting too hot.


     Anytime you replace your lamp, it is a good idea to clean the unit for dust.  Heat is the primary cause of early lamp failure.  By keeping your TV/Projector clear of dust, you will help it keep the lamp at a proper temperature.  While the lamp is out, use a vacuum cleaner to collect any dust from the lamp compartment and the vents so that it does not re-collect in the TV/Projector.
     This is recommended to be done at least when the lamp is changed, but once every 3-4 months is even better.  With proper maintenance of the TV/Projector, the longer it will last.

I received my lamp but it is not the same as the one I removed.


     It is very rare that there can be multiple lamps for a Projector.  Occasionally the manufacturer will switch lamps mid production, which can be confusing and frustrating. This can be resolved very easily with some help from you.  Record any numbers on the lamp/bulb.  Also verify your model # as well as any letters before or after the model number.  Contact our customer service with the information from your old lamp/bulb and we can correct your order and have the issue taken care of.

My projector has a new lamp, but the color of the screen is still wrong.  I see colors where they shouldn’t be and the picture is either flickering or off color completely. Is my lamp defective?


     Our lamps only project a bright white light.  Your Projector processes the color control by shining the white light thought either a color wheel for DLP or LCD panels for LCD units.  The color can only be affected by the internal optics of the projector.  Generally an off color display will not be noticed with an older lamp as it is not operating at full power. With a new lamp, it will be brighter and show any issues that may have been there previously with a lot more clarity.  A new lamp will NOT resolve this as the issue is with the internal optics.
           

I do not see the answer to my issue.  Is there anyone I can talk to?



     We are always available to help! Please contact us at 1-800-664-6671 Mon-Fri 9:00am-5:00PM and speak with one of our associates. You can also email support@purelandsupply.com or sales@purelandsupply.com, and we will be happy to answer any question you may have. 

Brands we sell continued…

Pureland Supply only sells the highest quality lamps. Our lamps are aftermarket housings engineered to fit the same as the OEM from the manufacturer. 

The brands we carry are:

Acer
Ask
Barco
BenQ
Boxlight
Canon
Christie
Dell
Digital Projection
Dukane
Eiki
Epson
Hewlett Packard
Hitachi
IBM
Infocus
JVC
Knoll
LG
Liesegang
Marantz
Mitsubishi
NEC
Optoma
Panasonic
Philips
Planar
Plus
Projection Design
Proxima
RCA
Runco
Samsung
Samsung
Sanyo
Sharp
Sim2
SmartBoard   
Sony
Toshiba
Ushio
Vidikron
Viewsonic
Vivitek

Contact us Today at www.PurelandSupply.com or give a call and speak to a real person instead of a recording. We are here 9-5 Eastern Standard time. You can also email us at Sales@PurelandSupply.com