Phone 1-800-664-6671
Fax 1-888-880-8874
 

How do I contact PurelandSupply.com?

You can contact us by phone 1-800-664-6671, by email, by fax at 1-888-880-8874, or by using the contact form located here. Our offices are open from 8am-5pm Eastern Time Monday through Friday.

What happens if an item is out of stock?

If some products are out of stock at the time of your order, we will ship the in stock products immediately and the remaining items will ship via ground service as soon as stock is replenished. No additional shipping charges are applied for orders fulfilled with more than one shipment.

Can I change/cancel my order once it's been submitted?

To get your items to you as quickly as possible, we pack orders continuously throughout the day and ship them every weekday. This can make changing or canceling an order difficult. However, we will make every effort to accommodate order changes or cancellations whenever possible. If you need to change or cancel an order, please contact Customer Service at 1-800-664-6671as soon as possible.

How much is shipping?

All orders qualify for free ground shipping if they are shipped to an address in the 48 contiguous United States. Upgraded shipping services are offered to expedite your order (Next Day, 2nd Day, etc.) for an additional charge. Contact a PurelandSupply.com representative with any questions. For more information on shipping, please read our shipping policy.

How do I know when my order has shipped?

If you've placed your order before 5PM Eastern Time on a weekday, all in-stock items on your order will ship out that day excluding holidays. You will receive an email from us containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from Pureland Supply each time a shipment is made. Once shipment information is available, you can also track your order on our website by logging into your account, selecting 'Order Status and History' and selecting 'Track Order'. If you have not received tracking info please contact us for shipment information. For more information on shipping, please read our shipping policy.

What if my products arrived damaged?

We understand that many of the items we sell are very fragile, and despite our best efforts breakage does happen occasionally. Should you receive an order with damaged items contact us immediately and we will be happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.

What is PurelandSupply.com's return process?

To return an item you purchased from us, contact us as soon as possible within 30 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to:

PurelandSupply.com
Attn: RMA# (insert RMA number here)
210 Gale Lane
Kennett Square, PA 19348

Returns are credited after being received in our warehouse. Credits are issued to the original payment method. Items must be returned in their original packaging and in a resaleable condition. For more information about returns, please read our Returns and Exchanges policy.

Can PurelandSupply.com ship to an APO or FPO?

Yes. In most cases we can ship to APO and FPO addresses. Certain items are not available for shipment to APO or FPO addresses due to size restrictions. Expedited shipping is not available for APO and FPO shipments.

Do you ship to Canada/other international locations?

Yes. We are able to ship to Canada and other international addresses, with exceptions. International orders must be paid by Paypal or wire transfer, and must meet an order minimum of $100.00 (USD) in product. For more information about international orders and shipments or to contact us regarding an international order, please see our shipping page.

Is there a warranty on the product I buy?

Yes. Our warranty is 6 months  (180 days) on all projection products.  Specialty items have varying warranties.  Please see our warranty page for more information on specifics.

Are there quantity restrictions on some items? Why?

Yes. Some products have high rates of damage when they are shipped in 'less-than-full case' quantities. In order to ensure that you receive your order intact and undamaged, we have restricted these items to full-case orders only. We have also developed proprietary packaging materials and techniques that are specifically designed to protect full-case orders from damage. While less common, we may also restrict purchase quantities on some promotional items in order to make these promotions available to as many customers as possible.

Does PurelandSupply.com charge sales tax?

PurelandSupply.com collects sales tax for orders shipping to Pennsylvania. Please note that you may be responsible for paying sales tax in states where we do not collect it.

How do I know it's safe to use my credit/debit card?

We take the protection of your personal and payment information very seriously. Payment information is protected using Comodo’s SSL encryption, so only PurelandSupply.com can access a purchaser's information. We do not retain or store credit card information after a transaction has been processed.

Do you accept forms of payment besides credit/debit card?

Yes. We also accept checks, money orders, wire transfers, and purchase orders (from approved commercial/institutional customers). If you wish to place an order using a payment method other than credit/debit card, please contact us for assistance. Please note that orders paid by check or money order will not be shipped until the funds have cleared your financial institution.

Does PurelandSupply.com offer lines of credit?

Yes. We offer credit terms to qualified commercial accounts, subject to a credit check. For more information about lines of credit, contact our sales or customer service department

Does PurelandSupply.com offer special pricing for high-volume customers?

Yes. Corporate and commercial clients are eligible for special pricing discounts through our high-volume pricing programs. To contact us for more information about special pricing, please contact our sales or customer service department

What does PurelandSupply.com do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission (opt-in).For more information, please read our Privacy Policy.

What if I forget my password?

No problem, we can send it to you by email. Simply go to the Sign-In page and select 'Forgot Your Password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email will be sent to you containing your password temporary password.

Can I change my password?

Yes. To change your password, log in to your account using the Sign-In page . You will be directed to the Account Information page, and you can change your password by entering your current password and then the new password, and clicking 'Submit'.

Do you have a paper catalog?

No. We carry over 10,000 items and we update our product lineup frequently to provide you the best possible products and value.