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Phone 610-444-0590
Fax 610-444-1559

Welcome to Pureland Supply!

Pureland Supply celebrates its 25th anniversary in 2022!  We are a well-established business and take pride in the quality and value of our products and the high level of service we have offered all these years.  You can be assured that your order will be promptly processed and shipped, your lamp will work the way you expect it to, and if you have any questions, our trained customer service staff in Pennsylvania will help you.  After nearly 25 years in the business, our expertise with projector lamps is unmatched by other merchants and we look forward to assisting you with your projector lamp needs.

How do I contact

You can contact us by phone at 610-444-0590, by email, by fax at 610-444-1559, or by using the contact form located here. Our offices are open from 9am-5pm Eastern time, Monday through Friday.

How do I know what lamp to order?

Check the back of your projector or TV to find the model number of your unit.  Use the right-side search bar on our website to search that number to find your lamp.

What happens if an item is out of stock?

If an item is out of stock, we will backorder that item.  Any other items on your order that can be shipped, will be shipped without delay.  Once stock is replenished, we will automatically ship your backordered item via FedEx Ground and send you the new tracking number.  No additional shipping charges are applied for orders fulfilled in multiple shipments.  You can contact us for an estimated fulfillment date, however most backorders are shipped within a few business days.

Can I change/cancel my order once its been submitted?

To get your items to you as quickly as possible, we pack orders continuously throughout the day and ship them every weekday. This can make changing or canceling an order difficult. However, we will make every effort to accommodate order changes or cancellations whenever possible. If you need to change or cancel an order, please contact Customer Service at 610-444-0590 as soon as possible.

How much is shipping?

All orders qualify for FREE FedEx ground shipping if they are shipped to an address in the 48 contiguous United States. Upgraded shipping services are available to expedite your order (Next Day, 2nd Day, 3rd Day) for an additional charge.  For more information and shipping rates, please read our shipping policy.

How do I know when my order has shipped?

Orders are picked up by FedEx Monday-Friday at 5:00 pm eastern time.  Orders received before 5:00 pm ET will ship out the same day.  Orders placed after 5:00 pm ET, overnight, or over the weekend/holiday, will ship out the next business day.  You will receive an email from us containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from Pureland Supply each time a shipment is made. Once shipment information is available, you can also track your order on our website by logging into your account, selecting 'Order Status and History' and selecting 'Track Order'. If you have not received tracking info, please check your email spam/junk folder, or contact us for shipment information. For more information on shipping, please read our shipping policy.

How long until I receive my order?

Pureland Supply ships from their Philadelphia, PA-area warehouse.  Most customers east of the Mississippi River using our FREE FedEx Ground service will receive their package in about one to two business days.  Central plains customers usually get their package in about three business days and west coast customers can expect to wait about a week.  Delivery times are approximate and are not guaranteed with FREE shipping.


What if my products arrived damaged?

We understand that the items we sell are fragile, and despite our best efforts, breakage does happen occasionally. Inspect your product immediately when you receive it, even if you don’t plan on using it for a while.  Should you receive an order with damaged items, contact us immediately and we will be happy to provide you with a replacement or credit.  Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.

What is's return process?

The terms of our warranty allow you to return a lamp for a refund within 30 days if you no longer need it, ordered the wrong item, or are dissatisfied with it for any reason.  To return an item you purchased from us, contact us as soon as possible within 30 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to:
Attn: RMA # (insert RMA number here)
210-A Gale Lane
Kennett Square, PA 19348

Returns are refunded after we receive, inspect and test your item.  Refunds are issued to the original payment method. Items must be returned in their original packaging and in a resalable condition. For more information about returns, including possible fees, please read our Returns and Exchanges policy.

Can ship to an APO or FPO?

Yes. In most cases we can ship to APO and FPO addresses. Certain items are not available for shipment to APO or FPO addresses due to size restrictions. Expedited shipping is not available for APO and FPO shipments.

Do you ship to Canada/other international locations?

Yes.  We are able to ship to Canada and our Canadian customers can purchase directly from our website.  The warranty is the same for Canadian customers.

Pureland Supply can also accept international orders from companies that can be verified online and use a company email address.  Payment by wire transfer is required ($35.00 fee) and there is a minimum order of US $100.00 in product.  Items will be shipped only to a US address, we cannot ship to countries outside the US and Canada.  Our warranty does not apply to international customers (other than Canada).  Pureland Supply can only fill international orders for commercial customers at this time.

Is there a warranty on the product I buy?

Yes. Most projector lamps are covered by a 180 day warranty against defect.  Special order items may have a modified warranty, and we will alert you in this case.  Specialty bulbs have varying warranties.  Please see our warranty page for more information.

Are there quantity restrictions on some items? Why?

Yes. Some products have high rates of damage when they are shipped in 'less-than-full case' quantities. To ensure that you receive your order intact and undamaged, we have restricted these items to full-case orders only. We have also developed proprietary packaging materials and techniques that are specifically designed to protect full-case orders from damage. While less common, we may also restrict purchase quantities on some promotional items to make these promotions available to as many customers as possible.

Does charge sales tax? collects sales tax for orders shipping to Pennsylvania. Please note that you may be responsible for paying sales tax in states where we do not collect it.

My account should be tax exempt, can you waive my tax?

Yes.  If we are shipping to your PA address and you are tax exempt, please contact us so that we can make your account tax exempt.  This applies to schools, churches and audio/video resellers.

How do I know I am safe to use my credit/debit card?

We take the protection of your personal and payment information very seriously. Payment information is protected using AlphaSSL's SSL encryption, so only can access a purchaser's information. We do not retain or store credit card information after a transaction has been processed.

Do you accept forms of payment besides credit/debit card?

Yes. We also accept PayPal payments, ACH/wire transfers and purchase orders (from approved education, government, and commercial customers). If you wish to place an order using a payment method other than credit/debit card or Paypal, please contact us for assistance.

Does offer lines of credit?

Yes. We offer credit terms to education, government and qualified commercial accounts, subject to a credit check. For more information about lines of credit, contact our sales or customer service department.

Does offer special pricing for high-volume customers?

Yes. Corporate and commercial clients are eligible for special pricing discounts through our high-volume pricing programs. To contact us for more information about special pricing, please contact our sales or customer service department.

What does do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission (opt-in).  For more information, please read our Privacy Policy.

What if I forget my password?

No problem, we can send it to you by email. Simply go to the Sign-In page and select ‘Forgot Your Password?’ below the email and password boxes. Fill in your email address, click ‘Submit’, and an email will be sent to you containing your temporary password.

Enter the temporary password we sent you into the ‘old password’ field.  Then put your new password in the two ‘new password’ fields.  If you copy/paste, make sure you don’t pick up a space before or after the password.

For more information on resetting your password, follow this link for more information.

Can I change my password?

Yes. To change your password, log in to your account using the Sign-In page . You will be directed to the Account Information page, and you can change your password by entering your current password and then the new password, and clicking 'Submit'.

Do you have a paper catalog?

No. We carry over 10,000 items and we update our product lineup frequently to provide you the best possible products and value.

How can I find out more about projector lamps?

Pureland Supply posts blogs each month that describe projector lamps and the bulbs inside them, offer advice on the care of your projector and your lamp, and interesting information related to projectors and lamps.  Visit our Blog and our YouTube channel today!  


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